Experience

Design Blog Editor

Toptal (2018 - Present)

UX, Design, Tech

TDI (2014 - Present)

Customer Success

WorkHound (2016-2017)

Digital Marketing

Rewire Media (2010 - 2013)

Information Systems

ZGF Architects (1999 - 2011)

Education

MBA
Forbes School of Business (2009-2011)

BA, Business Leadership
Marylhurst University (2004-2007)

Accomplishments

-Created user flows for an AI-based chatbot using UX Research and UX Design  which increased adoption rates of the product by over 30%.
-Solved a business problem using UX design for streaming TV. Performed user research, wireframing, prototyping and usability studies to create an improved user experience and lead the new design of an app from concept to full mockup.
-Increased customer success and reduced user churn for a startup which led to successful rounds of funding. Led the customer success and user experience efforts.
-Built a branded affiliate blog up to 20,000 monthly readers within six months using design thinking and customer experience.

Skills

User Research, Design Thinking, Experience Development, Information Systems, Front-end Web Design, Usability Testing, Project Management, Customer Success, Account Management, Editing, Content Marketing, Public Speaking, Personas, Empathy Mapping, Information Architecture, UX Audits.

Talents

-I’m a creative, big -picture thinker obsessed with design thinking and customer experience
-Humorous, self-starter, independent and learn rapidly
-I have a deep sense of empathy, which fuels my passion to craft meaningful user experiences
-I embrace experimentation and love to be wrong and not afraid of failing
-I can build trusting relationships rapidly
-I embrace new technologies and love change

Writing